Canyon Bikes in South Africa: Frequently Asked Questions

Buying a Canyon bike in South Africa raises a few questions, from choosing the right model and size to pricing, delivery and warranty support. Find answers to the most common questions about buying a Canyon bike through Canyoncafē.

Buying a Canyon bike in South Africa

How can I buy a Canyon bike in South Africa?

In South Africa you can buy your Canyon bike through Canyoncafē. Canyoncafē established an easy order process, where you only need to worry about choosing your bike model, size, and color—Canyoncafē handles the rest for you. From ordering to shipping and importing. Simply contact Canyoncafē via phone, email, or the chat function to place your order or to get help finding the right Canyon bike for you.  

Why can't I order my Canyon bike directly from Canyon?

Canyon bikes are sold in South Africa exclusively through Canyoncafē, Canyon’s official powerseller in South Africa. Direct online sales to South Africa through Canyon’s global platform were discontinued in 2019 due to the complexities of importing high-value goods into South Africa.

Canyoncafē handles the ordering, shipping, import process and customs clearance, and provides local after-sales support for the Canyoncafē customers, including warranty assistance, crash replacement (where applicable), servicing and spare parts.

Buying a Canyon bike abroad and bringing it back to South Africa may seem cheaper, but you must declare the bike to customs and pay the applicable duties and VAT. Failure to comply with customs requirements can result in penalties. When you purchase and import a bike independently, Canyoncafē is not automatically authorised to manage warranty claims on your behalf in South Africa. You as the buyer will need to handle everything yourself. 

Why are Canyon bikes more expensive in South Africa?

Importing bicycles into South Africa involves additional costs. The prices for Canyon bicycles listed on the Canyoncafē website reflect the total cost of getting your Canyon bike to you in South Africa.

The total cost includes:

  • Import duties: 15%
  • International shipping: €370
  • Currency conversion: Bank charges and exchange rate margins, typically adding 20–30 cents per Euro compared to the online exchange rate
  • Customs clearance costs
  • UPS handling fees
  • Canyoncafē handling fee, including your Canyon support in South Africa (i.e. warranties, technical support)

These additional costs mean that the price on the Canyon global website cannot simply be converted to Rand to determine the final bike pricing for South Africa. 

Are import duties, VAT and shipping costs included in the bike's price?

Yes, all Canyon bike prices listed on the Canyoncafē website include the import duties, customs clearance, VAT and the shipping costs. The bike prices reflect the total cost of getting your Canyon bike to you in South Africa.

How do exchange rate fluctuations affect the price of Canyon bikes in South Africa?

Canyoncafē imports the Canyon bikes are imported from Canyon's global warehouse, so fluctuations in the exchange rate can affect the final pricing of a Canyon bike in South Africa. You can find the exchange rate that Canyoncafē uses for calculating the bike prices on the Canyoncafē website in the banner at the top of the website. This gives you an indication of how the price of your bike will be affected.

The final price is confirmed in your quote or invoice.

Payment and delivery

How long does delivery take?

If your chosen Canyon bike is in stock in the global warehouse, delivery to Canyoncafē in Stellenbosch or Pretoria will take 10-15 business days once payment has been received. 

Can I collect my bike at Canyoncafē Stellenbosch or Pretoria?

Yes, you can collect your Canyon bike in its box or fully assembled at Canyoncafē Stellenbosch or Pretoria. If we are too far away from you, we offer delivery to your house with our courier partners.

Can I finance my Canyon bike?

Yes, you can finance your Canyon bike in South Africa. Canyoncafē offers bicycle financing through Yonda. Simply click on the link to Yonda and fill out either the pre-approval application or the full application. The Yonda team will contact you, and we also get a notification that you applied for a pre-approval.

Models, sizing and availability

Which Canyon model is right for me?

The right Canyon bike for you depends on your riding style, preferred terrain, and goals. Whether you are looking for a road, gravel, mountain, or triathlon bike, Canyoncafē will help you find the model that suits your needs. Contact us for personal advice via email, phone, or the chat below. 

How do I choose the right Canyon bike size?

To help you find the right size for your Canyon bike, we will need your exact height and inseam length. For some models, such as the Speedmax, additional measurements are required.

Canyon bike sizing can differ from other brands. With Canyon road and gravel bikes in particular, riders often ride a smaller size than they would with other brands.

Are all Canyon models and sizes available in South Africa?

Yes, all non-electric Canyon bike models, sizes and colours available in Europe can be ordered through Canyoncafē into South Africa. Availability and delivery times will depend on the current stock. Get in contact with Canyoncafē to find out. 

Canyon bike warranty, servicing, and spare parts

Can you help me with warranties if I did not buy my Canyon through Canyoncafē?

Canyoncafē operates independently from Canyon Bicycles. As such, our service mandate extends exclusively to clients who have purchased their Canyon bikes through Canyoncafē.

For Canyon bikes not purchased via Canyoncafē, Canyoncafē is under no obligation to provide support. However, in certain cases, assistance may be available at a fee to reflect the value of our time and expertise.

If you bought your bike elsewhere, the Canyoncafē online shop is always available for you to order Canyon spare parts or other gear while you are in South Africa.

You will find more information on the Canyoncafē warranties page.

I crashed my Canyon bike: How can Canyoncafē help? Does Canyon offer a crash replacement?

Canyon Bicycles offers a voluntary crash replacement program for Canyon-branded parts, such as frames, forks, or other Canyon components. If the bike or component are less than three years old, Canyon offers replacements at a reduced cost.

Canyoncafē is eligible to assist the Canyoncafē customers in this matter. We will need a description and pictures of the damage, as well as current pictures of all four sides of the bike and the serial number via email (canyon(at)canyoncafe.co.za).

You will find further information on the Canyoncafē warranties and crash replacement page. As soon as we have all the required information from you, we will handle the request with Canyon Germany for you.

Canyoncafē and Canyon Bicycles GmbH

What is the relationship between Canyoncafē and Canyon Bicycles?

Canyoncafē is the official Canyon Bicycles Powerseller in South Africa—meaning Canyoncafē holds the exclusive rights to sell Canyon bikes in South Africa. That makes Canyoncafē your trusted destination if you would like to ride a Canyon bike in South Africa.

Does Canyoncafē operate independently from Canyon?

Yes, Canyoncafē and Canyon Bicycles are separate businesses. Canyoncafē is Canyon Bicycles' exclusive powerseller in South Africa, and therefore connected through a strong partnership with Canyon Bicycles in Germany.