Frequently Asked Questions

Is Canyoncafe connected to Canyon Bicycles ?

No, Canyoncafe is an independent South African company. We have a strong partnership with Canyon Bicycles in Germany, but we are completely separate businesses. As an official Canyon Bicycles Powerseller, Canyoncafe holds the exclusive rights to sell Canyon bikes in South Africa. That makes us your trusted destination if you would like to ride a Canyon in South Africa.

Why can’t an individual order Canyon Bikes from Germany to South Africa?

Canyon bikes were available for direct online orders to South Africa for about three years through the Canyon global platform. However, the process came with numerous complications and was eventually discontinued.

South Africa has a complex import process: Any shipment over R50,000 requires an import license, which is difficult to obtain unless you are a registered importer. Since most Canyon bikes exceed this value, it created frequent issues for customers.

Many South African clients were also unaware of the high import duties and VAT, often resulting in unexpected costs and a lot of frustration when the bikes arrived at South African customs.

To simplify the process, improve the experience and avoid these complications, Canyon now sells exclusively through Canyoncafe in South Africa, represented by Erik, a long-standing Canyon ambassador and former Canyon employee.

Why is the Canyon pricing in SA higher? What are the ‘hidden’ costs?

Importing bicycles into South Africa incurs several additional costs. The biggest factor is the 15% import duties that are charged on complete bikes. To avoid confusion about the cost of Canyon bikes in South Africa, all the prices shown on our website are the total costs – including all the additional costs (see below).

Please note that the final costing will be confirmed with the invoice as exchange rate fluctuations can have an effect (sometimes also a positive one!).

Your total bicycle cost will include:

  • 15% import duties
  • € 370 courier fee for bike transport
  • Bank charges of 20-30 cents per Euro more than the online exchange rate
  • Import customs costs
  • UPS handling fee
  • Our handling fee (only a small percentage and way less than the margin of general South African bicycle shops)

These additional costs are why the pricing on the Canyon global website cannot just be converted to Rand to have the final bike pricing for South Africa.

How do I order a Canyon bike if I live in South Africa?

We etablished an easy order process, where you only need to worry about choosing the bike in the model, size and colour that you like (and pay for it for sure ;-) – we also offer financing through Yonda). We handle the rest for you. Simply contact us via phone, email or the chat function with your dream bike or any questions that you have, we will find the right model for you.

Can you help me with any claims or warranties if I did not buy my Canyon through Canyoncafe?

No, we can't. If you did not purchase your Canyon through Canyoncafe, we are unable to assist you with warranty claims or other support requests – even if you are currently living in South Africa.

Canyon operates on a direct-to-consumer-model in most countries, meaning they also handle all claims and warranties directly with the original purchaser. When you order a Canyon through us, we act as the buyer – on your behalf. That makes us an official Canyon customer, which allows us to manage warranties and claims on your behalf – directly with Canyon Germany.

We also take care of the entire import process, ensuring your bike arrives legally in South Africa.

If you bought your bike elsewhere, our online shop is always available for you to order Canyon spare parts or other gear while you are in South Africa.