Frequently Asked Questions

How is Canyoncafe connected to Canyon Bicycles ?

We have a strong partnership with Canyon Bicycles in Germany, but Canyon Bicycles and Canyoncafe are completely separate businesses. As an official Canyon Bicycles Powerseller, Canyoncafe holds the exclusive rights to sell Canyon bikes in South Africa. That makes us your trusted destination if you would like to ride a Canyon in South Africa.

Why can’t an individual order Canyon Bikes from Germany to South Africa?

Canyon bikes were available for direct online orders to South Africa for about three years through the Canyon global platform. However, the process came with numerous complications and was eventually discontinued.

South Africa has a complex import process: Any shipment over R50,000 requires an import license, which is difficult to obtain unless you are a registered importer. Since most Canyon bikes exceed this value, it created frequent issues for customers.

Many South African clients were also unaware of the high import duties and VAT, often resulting in unexpected costs and a lot of frustration when the bikes arrived at South African customs.

To simplify the process, improve the experience and avoid these complications, Canyon now sells exclusively through Canyoncafe in South Africa, represented by Erik, a long-standing Canyon ambassador and former Canyon employee.

Why is the Canyon pricing in SA higher? What are the ‘hidden’ costs?

Importing bicycles into South Africa incurs several additional costs. The biggest factor is the 15% import duties that are charged on complete bikes. To avoid confusion about the cost of Canyon bikes in South Africa, all the prices shown on our website are the total costs – including all the additional costs (see below).

Please note that the final costing will be confirmed with the invoice as exchange rate fluctuations can have an effect (sometimes also a positive one!).

Your total bicycle cost will include:

  • 15% import duties
  • € 370 courier fee for bike transport
  • Bank charges of 20-30 cents per Euro more than the online exchange rate
  • Import customs costs
  • UPS handling fee
  • Our handling fee including your Canyon support in South Africa (i.e. warranties, technical support, spare parts)

These additional costs are why the pricing on the Canyon global website cannot just be converted to Rand to have the final bike pricing for South Africa.

How do I order a Canyon bike if I live in South Africa?

We etablished an easy order process, where you only need to worry about choosing the bike in the model, size and colour that you like (and pay for it for sure ;-) – we also offer financing through Yonda). We handle the rest for you. Simply contact us via phone, email or the chat function with your dream bike or any questions that you have, we will find the right model for you.

Can you help me with warranties if I did not buy my Canyon through Canyoncafe?

Canyoncafe operates independently from Canyon Bicycles. As such, our service mandate extends exclusively to clients who have purchased their Canyon bikes through Canyoncafe.

For Canyon bikes not purchased via Canyoncafe, we are under no obligation to provide support. However, in certain cases, assistance may be available at a fee to reflect the value of our time and expertise.

If you bought your bike elsewhere, our online shop is always available for you to order Canyon spare parts or other gear while you are in South Africa.

You will find more information on our warranties page.

I crashed my Canyon? How can you help? Do you offer a crash replacement?

Canyon Bicycles offers a crash replacement program for Canyon branded parts, such as frames, forks or other Canyon components. If the bike or component are less than three years old, Canyon offers a replacements at a reduced cost.

In order to assist you, we will need a describtion and pictures of the damage, as well as current pictures of all four sides of the bike and the serial number via email (canyon(at)canyoncafe.co.za).

You will find further information on our warranties and crash replacement page. As soon as we have all the required information from you, we will handle the request with Canyon Germany for you.

Can I finance my Canyon?

Yes! We offer financing through Yonda. Simply click on the link and fill out either the pre-approval application or the full application. The Yonda team will contact you – and we also get a notification that you applied for a pre-approval.

Do you list all Canyon sales on the Canyoncafe site? Do the sales on the Canyon Bicycle website affect the prices for Canyon bikes in South Africa?

As the specials come and go, we only occasionally list sales on our Canyoncafe website. It would be too time consuming to update all the sales daily and we do not want to give you false hopes, for in case the special is not relevant anymore. But if the bike you are looking for is on special, we will offer it do you at the reduced price. Please so not forget, the additional costs we have for bikes here in South Africa.